Rooster Privacy Policy
At Rooster Casino, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit rooster.bet, register an account, play our games or contact our support team. By using our services, you agree to the practices described below, and we encourage every player searching for Rooster bet casino or casino Rooster bet services to read this policy carefully before registering.
Who We Are
Our platform is operated by Novatrix SRL, registered in Province 03 of Cartago, County 07 of Oreamuno, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2, under the Computer Gaming Licensing Act 007 of 2005, supervised by Anjouan Licensing Services Inc. This licence does not permit us to offer our services in Australia, Comoros, France, the Netherlands, Spain, the United Kingdom, the United States or other FATF-blacklisted or sanctioned jurisdictions.
Information We Collect
When you create an account or use our services, we collect several categories of personal information to verify your identity, process transactions and provide a secure gaming environment.
- We collect registration details such as your name, date of birth, e-mail address, phone number and country of residence
- We gather identity verification documents, including passport details, identity cards, proof of residence and source-of-funds statements, which may be submitted in Latin or Cyrillic script
- We may request video verification showing you presenting your documents where written documentation is insufficient
- We record deposit and withdrawal history across our payment methods, including Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity and supported cryptocurrencies
- We track gameplay activity, bonus usage and wagering history across our slots, live casino and sportsbook sections
- We log technical data such as IP address, device type, browser and access times
How We Use Your Information
Our Rooster platform uses your personal data for legitimate operational and legal purposes. We process your information to open and maintain your account, verify your identity under our know-your-customer (KYC) obligations, process deposits and withdrawals, and prevent fraud, money laundering and multiple-account abuse. We at Rooster Casino also use your data to deliver customer support through our 24/7 live chat, e-mail and FAQ channels, and to communicate important updates regarding your account, bonuses or the Bonus Policy.
We may use your contact details to send you promotional offers, including information about our welcome package, reload bonuses, Lucky Spin, Lucky Box and tournament invitations, unless you opt out of marketing communications. Our Rooster Casino team never shares your data with third parties for their own marketing purposes without your consent.
Identity Verification and KYC
We may require identity verification before processing any payout. Refunds or withdrawals may be held until verification is complete. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, we may lock your account for failing KYC. We may also deem winnings, whether from bonuses or real-money play, forfeited if complete KYC information is not provided within 40 days of our request. Where you refuse to supply documents, or where discrepancies arise between your documents and your account data, we reserve the right to close your account and confiscate the funds held within it.
Legal Basis for Processing
We process your personal data on the basis of contractual necessity, to perform our agreement with you as set out in our Terms and Conditions; legal obligation, to comply with anti-money-laundering and licensing requirements; and legitimate interest, to prevent fraud and secure our platform. Where required, we rely on your consent, which you may withdraw at any time by contacting our support team.
Cookies and Tracking Technologies
At Rooster, we use cookies and similar technologies to operate our website, remember your preferences, and analyse how players use our services. We at Rooster Casino rely on cookies to keep you logged in, secure your session and measure the performance of our promotions. For more detail, please refer to our separate Cookie Policy.
Data Sharing and Third Parties
We may share your information with payment processors to complete deposits and withdrawals, with identity verification providers to confirm your documents, and with regulatory authorities where required by our licence. Our Rooster Casino operations also involve game providers and live studios, such as Pragmatic Play Live, Creedroomz, ICONIC21, Winfinity, Imaginelive, OneTouch, Live Vegas, JackTop, BetGames, Absolute Live Gaming, Luckystreak and Plati+, who may receive limited gameplay data necessary to deliver their services. We do not sell your personal data to third parties for commercial purposes.
Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. If your account remains dormant for 12 consecutive months, we apply a monthly administrative fee of at least EUR 25 while the balance remains positive, and we retain your records throughout this period. Where we close an account due to confirmed fraud, duplicate registration or breach of our Terms, we may retain relevant data for the purposes of legal defence and regulatory reporting.
Your Rights
Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion of your data where permitted by law, object to certain processing activities, and request a copy of your data in a portable format. To exercise any of these rights, please contact our support team at [email protected].
One Account Policy and IP Monitoring
We permit only one account per player. We monitor IP addresses, device fingerprints and account behaviour to detect multiple accounts. Where we identify an overlap of IP addresses between two or more accounts, we reserve the right to confiscate funds and suspend access, and such decisions are final and not subject to appeal. Our platform is intended for personal, non-commercial use only.
VPN Use
We do not permit the use of VPNs or similar tools to disguise your location when accessing our services. Upon registration, you confirm that you are not using a VPN, and we may use technical means to verify your actual location consistent with our restricted countries list.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. These include encrypted data transmission, restricted internal access to personal records, and secure storage of identity documents. While we strive to protect your information, no system is completely infallible, and we encourage you to use strong passwords and keep your login credentials confidential.
Age Restrictions
Our services are available only to individuals aged 18 or older, or the legal gambling age in their country of residence, whichever is higher. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.
Restricted Territories
We do not offer our services to residents of a number of restricted countries, including Australia, Austria, Belgium, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and others listed in our Terms and Conditions. If you access our platform from a restricted territory in breach of these terms, we reserve the right to suspend your account and withhold any associated funds.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes take effect constitutes your acceptance of the revised policy. Our Terms and Conditions take effect on 23 February 2026, and our Bonus Policy was last updated on 15 December 2023; this Privacy Policy should be read alongside both documents.
Contact Us
If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team through live chat, available 24/7, or by e-mail at [email protected]. We are committed to responding promptly and transparently to all privacy-related enquiries from our players.